FAQs

Frequently Asked Questions

Something we haven't answered? Drop us a line! We'll be all too happy to help out.

Q?

Why should I use AnswerCrowd?

A.

We are Australia’s only crowd sourced ideation platform. Our propriety software and online community development systems provide a range of crowd sourced community engagement options including open-ended questioning, multiple choice questioning, customer hosted panels and social engagement opportunities. We build, manage and deliver access to online communities who provide opinions, feelings and ideas.

We believe that all businesses have the right to find out what the general public think by asking them for their opinions. This means your business can find out valuable information regarding your products/services by asking our crowd members.

Q?

How do I ask a question?

A.

Sign up then purchase some credits. Ask a question by heading to ‘Ask a Question’ in the top menu bar. You will then be prompted into entering your desired crowd demographics. Once selected, the amount of crowd members and price will be calculated. Then, simply click ‘Submit’.

Q?

What type of questions should I ask the crowd?

A.

You have the option to ask premium, basic and multiple choice questions.

PREMIUM: Open field question type. Unlimited Demographic Options. 1000 Character Response Maximum.
BASIC: Open field question type. Basic Demographics. 100 Character Response Maximum.
MULTIPLE CHOICE: Unlimited Demographics. 5 Questions at a Time Maximum.

Q?

What demographics do I have to choose from?

A.

Age, Gender, State, Postcode, Marital Status, Employment Status, Education Level, Industry, Salary, Household Type, Dependants.

You can also create your own custom segments using our trait functionality.

Q?

What if my question doesn’t get answered?

A.

We make sure you receive the amount of responses you need by notifying more crowd members than you have selected. Once your question has been closed, crowd members that didn’t respond receive a notification that the question has now been closed. All remaining credits will be refunded automatically back into your AnswerCrowd account.

Q?

How do I cancel my Enterprise account?

A.

To cancel your Enterprise account, please contact us and we will assist you.

Q?

How do you control the quality?

A.

Any answer can be reported by you if it’s unsatisfactory. Upon investigation, if it’s determined to be lacking, you get your credits refunded. If there is explicit or harmful language the crowd member will not receive their credits and your credits will be automatically put back into your AnswerCrowd account.

Q?

Is there a way to see all of the questions I have asked?

A.

By clicking ‘My Questions’ on the left menu, you will be shown all of the previous questions that you have asked.

Q?

How do I close a question?

A.

You can close a question by heading to ‘My Questions’ and clicking ‘Close Question’ beside the question you wish to close. This will mean that you will not receive any more results from the crowd you have selected.

Q?

Can I create my own custom segment?

A.

Yes, absolutely. You can create a custom segment of our Crowd by asking a trait question. This allows you to ask a question and create 2 or more individual segments from which the Crowd can select.

Once your trait groups are filled, you can then ask them any question you like, at any time, from then on into the future.